We're looking for an awesome someone to join our Support Group, the development organization that builds our in-house customer service tooling. They work on topics like support chat, operational tooling for support agents, and self-service and automation. We see great opportunities for applying machine learning and AI in this domain, and are now strengthening the data science team there.
We're looking for someone to work embedded in a cross-functional development team where the data scientists work together with engineers, designers, and product and analytics people owning that area and domain end to end. You would be contributing to projects that have visible business impact, owning the data science parts of the solution, and working through the whole lifecycle of the development process - from ideation to deployment and maintenance.
Potential work topics can range from developing co-pilot tools for our support associates and AI assistants for our customers with the latest AI technologies, to working on more traditional machine learning and optimization problems.
This role can be based in one of our tech hubs in Helsinki, Berlin or Stockholm, or you can work remotely anywhere in Finland, Sweden, or Germany.
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