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ARHS Group - Part of Accenture is looking for an experienced Chapter Lead Product Manager (M/F) to join our team at the client site, a European Institution in Luxembourg. As a Chapter Lead Product Manager, you will lead a team of Service Owners driving 22 squads delivering over 60 IT services.
Key responsibilities:
* Manage the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives
* Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals
* Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients
* Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements
* Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services
* Gather feedback from end-users and stakeholders to continuously improve service quality, scalability, and performance, ensuring services meet evolving needs
* Utilize data and KPIs to guide prioritization decisions, focusing on service performance, user satisfaction, and business value
* Ensure services comply with security, legal, and regulatory requirements, working closely with the legal and security teams
Your profile:
* 5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management
* Strong ability to drive a team, and impulse end user customer focused orientation
* Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management
* Good understanding of DevSecOps principles
* Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager/Owner certification is a plus)
* Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities
* Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence
* Experience with budgeting, forecasting, and financial oversight for service-related projects
* SAFe certification (SAFe Product Manager/Owner or similar)
* Familiarity with ITIL service management practices or certifications
* Data-driven mindset with experience using analytics to optimize service delivery
* Good technical knowledge and skills across IT infrastructure domains, such as network, storage, compute, security, and automation
* Fluency in English is required