Salary: €80.000-€90.000
Location: Hamburg
Start: ASAP
Languages: German and English
My client is looking for a General Manager who will be responsible for overseeing the day-to-day operations of the leisure club, ensuring exceptional guest experiences, maintaining high operational standards, and driving revenue growth.
This role involves strategic planning, team leadership, and fostering a culture of excellence.
Key Responsibilities
Operational Management
* Ensure seamless daily operations, including facilities, activities, and customer service.
* Implement and uphold health and safety standards.
* Oversee maintenance, cleanliness, and equipment functionality.
Financial and Revenue Management
* Prepare and manage budgets to meet financial targets.
* Develop strategies to drive membership sales, retention, and ancillary revenue streams.
* Monitor financial performance and provide regular reports to stakeholders.
Team Leadership
* Recruit, train, and manage a team of staff, ensuring alignment with the club’s vision.
* Conduct regular performance reviews and provide ongoing coaching.
* Foster a collaborative and motivated work environment.
Customer Experience
* Maintain high levels of customer satisfaction by addressing feedback proactively.
* Develop and implement programs to attract and retain members.
* Ensure premium service delivery in all aspects of the club.
Strategic Planning
* Identify and implement growth opportunities for the business.
* Stay updated with industry trends to enhance the club’s offerings and competitiveness.
* Collaborate with marketing teams to promote the club effectively.
Stakeholder Engagement
* Liaise with internal and external stakeholders, including vendors and community partners.
* Report to owners or board members, providing insights into operations and performance.
Qualifications and Skills
* Proven experience in leisure, hospitality, or fitness club management.
* Strong financial acumen with experience in budget management and P&L accountability.
* Leadership and team management expertise.
* Exceptional customer service and communication skills.
* Ability to develop and execute strategic plans.
* Knowledge of health and safety regulations.
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