Hays Luxembourg is looking for a Application Support Consultant for his client, active in the Fund domain. Within a small team you will provide support to internal users and take care of the applications: Main responsabilities User support & troubleshooting Provide support (L1/L2) for internal users, ensuring timely resolution of technical issues Diagnose and resolve technical issues, performance problems and user access issues Manage IT support requests via an IT Service Management system Work closely with internal development teams to escalate and resolve complex application issues System monitoring & maintenance Monitor application performance, logs, and error reports to identify potential issues before they impact business operations Assist in testing and deployment of software updates, patches, and enhancements for in-house applications Collaboration & documentation Work closely with fund operations, risk, and compliance teams to align IT support with business needs ; and propose improvements to optimize application performance and enhance user experience Document IT processes, troubleshooting steps, and user guides for internal teams Profile Experienced with Application support, ideally in Finance, Fund or banking domain Fluent in French and English Hays plc est l'un des principaux groupes mondiaux de recrutement de professionnels. Hays est l'expert du recrutement de personnes qualifiées, professionnelles et compétentes dans le monde entier. Hays est le leader du marché au Royaume-Uni et en Asie-Pacifique et également l'un des leaders du marché en Europe continentale et en Amérique latine. Hays intervient pour le compte de milliers d'entreprises des secteurs privé et public, sur des postes en CDI, CDD, Travail Temporaire et Contracting. Hays France & Luxembourg compte aujourd'hui plus de 650 salariés répartis au sein de 22 bureaux (Aix-en-Provence, Amiens, Biarritz, Bordeaux, Clermont-Ferrand, Dijon, Grenoble, La Rochelle, Lille, Lyon, Montpellier, Nancy, Nantes, Nice, Paris, Reims, Rennes, Rouen, Strasbourg, Toulouse, Tours et au Luxembourg) couvrant 25 secteurs d'activité.