For our client, we are looking for a consultant "Client Technology Workplace - Automation, Monitoring"
For further information please refer to the attached project description.
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Period: 16/12/2024 to 31/05/2025
Hours for estimated spend: 960h (120days)
Location: remote and/ or London
Language: English
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• Required:
o Expert knowledge of creation runbook to automate data center procedures.
o Expert knowledge of SCOM and other monitoring products
o Expert knowledge of MS Orchestrator, MS SCOM, Azure Automation (Function, Runbook….), Azure Monitor, KQL, Log Analytics
o Administration of MS Windows Servers
o Should be proficient in PowerShell scripting, building workflow and other scripting language used in Azure.
o Azure DevOps, Pipeline, Release, CI/CD
o GitHub
General Tasks
• The candidate must be innovative, capable of customizing solutions, writing new code, and developing novel solutions that don't currently exist (e.g. finding ways to monitor KVM (Kernel-based Virtual Machine))
• Develop code around SAP Security Guidelines and ethics.
• Analyze and build functional dashboards for observability.
Technical Tasks - on Prem
• Create new, install, maintain, update, evaluate and test Monitoring Packs from SCOM and other monitoring products.
• Design, Build, Run, Operate MS SCOM Latest version Landscape – Lab, PROD
• Hybrid Monitoring solution – SCOM monitor resources in Azure Cloud
• Strong PowerShell scripting knowledge e.g. for runbook development.
• Use GitHub for code repository.
• Use Azure DevOps, Pipeline, Release, CI/CD
Technical Tasks - Cloud
• Design, Build, Run, Operate Azure Automation
o Interface, data processing concepts, best practice in integration of external API’s and interfaces
• Strong PowerShell scripting knowledge used in runbook development.
• Evaluation of Monitoring as a service solution based on Azure Monitor
• Definition of standardized Monitoring Features using Infrastructure as Code
• Deployment of Monitoring Systems and Rules using CI/CD practice
Process Expectations
• Be willing to serve as a backup resource for the monitoring team.
• Translation of requirement into user Stories
• Collaborating with team members and cross-functional teams for quicker issue resolution.
• Follow/Improve SLA resolution timings.
• Creation of technical documentation.
• Participate in escalations and team meetings as per the agreed governance model.
• Engaging SAP CTW experts as needed based on service RACI and reducing ticket assignments to the expert group.
• Contribute to continual service initiatives/improvements.
• Assist operation line manager in meeting program objectives.
• Contribute to create/update knowledge articles. Update documents and share them with the operation line manager for review and approval.
• Keep updated on new technologies and request training if needed.
• Creation of a functional service offering and technical integration concept
• Should be able to innovate around sustainability.
Skills
• University degree or equivalent work experience
• Good to have MS Orchestrator, MS SCOM Certification, and certificate in Azure relevant for our area.
• Experience with ITIL based processes.
• Willingness to learn new skills and technologies.
• Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary.
• A keen eye for detail and a result driven approach.
• Effective analysis: Ability to listen, analyze and summarize.
• Ability to work in stressful situations. Conflict management skills is a plus.
• Customer and team oriented.
• Excellent English written and oral communication skills.
• Good to have:
o Azure Logic Apps
o Azure Application Insights
o Azure Sentinel
o Azure Service Bus
o Azure EventHub
o Knowledge of Networking
o Knowledge of SQL
o HTTP webhook, API method
o Deploy Hybrid Runbook Worker
o Other scription language as JavaScript and others
o Experience with using Open AI, ChatGPT or others.
• Work experience in an international environment. Software Industry experience strongly preferred.