Resuscitation The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. Location: Office based - Köln Fluency in German is required The planning and execution of service processes, the development of service offers. Essential Administration and Business Development Support Functions: - Support on selling and renewing service contracts - Administration of service contracts in all systems - Administration activities related to service sales activities. - Providing (service sales) reports to Management in SFDC - To assist in the promotion and sale of upgrades and options ( e.g. service contracts) - To identify and implement improvements that enhance the customer´s satisfaction with ZOLL - O rder processing / Order entry - Invoice creation/Invoice processing - Service entry and outgoing inspection - Company corporate related correspondence - Notification of special incidents according to M DR to the supervisor - General Service administration tasks in Kanban and Oracle Essential Technical Functions: - Tracking of activities in the Complaint Management System database - Hands-on contribution to day-to-day output of department minimizing overall TAT (turnaround times) - Ensuring that all legal and regulatory requirements are met in a timely fashion - - IT skills in MS Office, ERP and CRM Systems LI-AK1