IT Support (m/f/d)
IT Support (m/f/d) - hybrid working (remote & presence)
For an innovative company in the field of IT, we are looking for a dedicated IT support employee (m/f/d) to join the team in supporting and maintaining the IT infrastructure. In this role, you will be the first point of contact (m/f/d) for technical queries and problems and ensure that all systems are running smoothly. Our client offers a dynamic working environment where you can develop your skills and learn about new technologies. If you have a passion for IT and are solution-oriented, we look forward to receiving your application! Become part of a motivated team and contribute to ensuring IT support at the highest level.
These are your main areas of activity
* First point of contact (m/f/d) and troubleshooter (incident management) for all IT-relevant issues in our existing IT environment, for internal users (m/f/d)
* Recording, classifying and solution-oriented processing of incident reports and service requests with documentation as well as maintaining and adding to the knowledge database
* Carrying out error analyses and initiating appropriate measures in 2nd level support
* Setting up, managing and maintaining user accounts, e.g. in the Active Directory and Exchange
* Supporting IT projects, e.g. software and client hardware rollouts and migration scenarios
* Creating documentation and instructions to assist end users (m/f/d) and conducting basic training courses
What you bring with you
* Completed vocational training as an IT specialist (m/f/d) for system integration or comparable training
* Practical experience in IT customer support or IT support/service desk or in application support
* Good knowledge of hardware (PCs, notebooks, smartphones, printers) and software (Microsoft OS, AD, Exchange, Office products)
* Confident handling of a ticket system
* Strong service orientation as well as good communication and teamwork skills
* Good self-organization, a high level of commitment and a high degree of quality awareness
Prospects
* Work-life balance: flexitime & flexible working hours, home office/remote work, 30 vacation days and Christmas Eve & New Year's Eve off
* In-house collective agreement, capital-forming benefits, company pension scheme, deferred compensation
* Prevention offers, company health management, company doctor
* Individual training and development opportunities
* Activity-based working in a modern working environment
With us, your career path will become your personal walk of fame - we offer you exciting prospects in the areas of assistance & secretarial services. Click on "Apply directly" now!
Your contact
Mrs. Louise Alexandra ten Elsen
Karriere_Essen-IT@dis-ag.com
DIS AG
Information Technology
Girardetstrasse 1
45131 Essen
Phone +49 0/0
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