Crew Leader - Front Office (m/w/d) You're a multitasking ninja We’re looking for a Crew Leader - Front Office to join the team at Moxy Bochum. Your mission? Lead the front office team to deliver an unforgettable experience for our guests. You’ll be at the heart of operations, ensuring smooth check-ins, handling guest inquiries, and leading by example to motivate your team. You’ll manage everything from front desk duties to guest relations, creating a fun, energetic atmosphere that sets the tone for our guests' stay. The Job As a Crew Leader - Front Office, you’ll be the mastermind behind smooth check-ins and check-outs, making sure everything runs like clockwork. You’ll be the go-to for sharing the Moxy vibe with guests and spreading the word about the Marriott Bonvoy loyalty program. You’ll take charge of managing room assignments, billing, and payments like a pro. But that’s not all – you’ll also get to flex your culinary skills at the bar or in the Back of House, serving up delicious bites with excellent hospitality. Behind the scenes, you’ll keep things fresh by restocking, cleaning, and organizing to ensure everything stays on point. Safety is key – you'll make sure all food safety, licensing, and health standards are followed with precision. Your goal is to provide top-tier customer service and maintain the high-energy, welcoming vibe that Moxy is known for. You won’t be doing this alone – you’ll lead a team of Crew Members, working closely with your team to ensure the best possible guest experience. What's in your toolkit? Leadership Skills – The ability to motivate and guide your team to deliver exceptional service. Multitasking Mastery – Balancing check-ins, guest inquiries, and behind-the-scenes tasks seamlessly. Communication Prowess – Clear and effective communication with guests and team members. Problem-Solving Abilities – Quickly addressing issues and finding solutions to keep operations running smoothly. Customer Service Expertise – Providing top-notch hospitality and making every guest feel special. Tech-Savvy Tools – Familiarity with front office system Opera and software for check-ins, payments, and room management. Attention to Detail – Ensuring everything from billing to room cleanliness is handled with precision. Adaptability – Staying flexible and positive, whether handling a busy shift or jumping into a new task. Language Skills – The ability to communicate effectively in multiple languages, ensuring smooth interactions with guests from around the world. What's in it for you? Work hard, play hard with a 40-hour week. Enjoy 25-30 vacation days, growing with seniority. Access Marriott Digital Learning Zone and in-house training. Secure your future with a Pension Plan. Develop your career with an Individual Development Plan and growth opportunities. Shine with the Marriott Rewards Program. Experience a Discovery Night before you start. Enjoy exclusive Marriott perks, including Employee and Friends & Family rates. Get great deals with Corporate Benefits and F&B discounts. Ready for the ultimate growth journey? At ASHG, you're not just working a job – you're leveling up your career. Get ready to own it Über uns Unser Moxy Bochum liegt mitten im Herzen des Ruhrgebiets. Das perfekt gelegene Hotel ist nur einen kurzen Spaziergang vom Vonovia Ruhrstadion und dem Starlight Express Musical Theater entfernt und direkt mit dem RuhrCongress verbunden. Unsere 177 modernen Gästezimmer bieten viel Platz zum Arbeiten und Entspannen in einer ruhigen Umgebung mit kostenfreiem W-LAN. Neben einem Restaurant und einer großen Sonnenterasse verfügt das Hotel über ein Event-Outlet mit insgesamt 10 Tagungsräumen. Seit Kurzem frisiert der berühmte Barbier Ihab Iskandar unsere männlichen Gäste in seinen Barber Shop direkt in der Hotellobby. Die Marke Moxy ist die junge Brand der Hotelkette Marriott. Moxy ist ein fröhliches, verspieltes und stilvolles Hotelkonzept, welches mutig gegen die Regeln eines konventionellen Hotelaufenthalts verstößt. Moxy ist für die Junggebliebenen - die Marke ist erschwinglich, integrativ, aufgeschlossen und es spielt sich viel in den öffentlichen Bereichen ab, denn hier steht das Gemeinschaftserlebnis im Vordergrund. Bei uns macht das Arbeiten einfach Spaß