Greetings
Greetings ! We are Hiring WAN LEAD Position in Mannheim, Germany
1. Location:
Mannheim
2. Budget:
Open
3. Experience:
Minimum 10 years
WAN Lead
* Responsible for Design, Implement and configure the WAN network includes technology Cisco SDWAN, Meraki and Equinix fabric.
* Knowledge on complex network issues involving LAN/WAN, SD-WAN, and multi-vendor technologies.
* Collaborate with Level 2/3 engineers to resolve escalated incidents and propose design or configuration enhancements.
* Drive technology upgrades and patching plans to ensure a secure and optimized network environment.
Incident, Change, Problem and Service Management:
* Ensure all incidents, service requests, and changes are resolved within SLA timelines.
* Act as the Key SPOC for escalations during the shift, providing timely updates and ensuring stakeholder satisfaction.
* Drive root cause analysis (RCA) and implement corrective actions to enhance service quality and minimize disruptions.
Optimization of Operations:
* Analyze operational workflows to identify areas of improvement and implement process optimization.
* Leverage automation tools and scripting (e.G., Python, PowerShell) to reduce manual tasks and improve efficiency.
* Use advanced analytics to monitor trends and proactively resolve network performance bottlenecks
Reporting and Documentation:
* Generate advanced performance reports, highlighting key trends, recurring issues, and areas requiring attention.
* Produce & Maintain up-to-date documentation, including SOPs, knowledge base, and escalation matrices.
* Act as the Key SPOC during the projects for:
* Internal Teams :
Coordinate with engineering, architecture, and leadership teams.
* External Stakeholders :
Communicate with customers and vendors to ensure timely updates and issue resolution.
* Represent the team in problem-solving discussions, optimization initiatives, and technology roadmap meetings.
* Escalate unresolved or critical issues with actionable insights to higher management.
Key Skills:
* Analytical Skills
* Communication Skills
* Problem Solving skills.
* Functional knowledge about network operations and Good Understanding of network issues, including LAN/WAN, routing, and switching protocols (e.G., OSPF, BGP, MPLS).
* Proficiency in using network monitoring and ticketing tools (e.G., ServiceNow, Remedy, SolarWinds).
* Knowledge of SD-WAN, firewalls, wireless technologies, and load balancers is a plus.