TESISQUARE®, with 29 years of experience, founded near Turin in Italy and active nationally and internationally, is a technology partner specialized in the design and implementation of collaborative digital ecosystems in supply chain management processes. The company is constantly engaged in the implementation of innovative platforms and solutions to support the entire digital transformation lifecycle. TESISQUARE®'s approach is based on the Values of Respect, Transparency, Accountability, Customer Centricity, Team Work, and Innovation, with a focus on own People. With 400 employees Tesisquare is a major IT-Company in Europe.
For our German seat in Chemnitz we are looking in full-time with a permanent contract for a Service Desk Analyst to expand our support team.
Your profile:
● 2-3 years of support experience (as plus in SW Solution for the Digital Supply chain)
● Strong analytical and quantitative skills, proficient with Microsoft/Google Office suite (Word, Excel, Power point, G-Mail, etc.), Dashboards are a plus
● Experience with programming or scripting languages, such as Java, C#, SQL and .net, Cold Fusion, Adobe within cloud platforms, such as Azure or AWS and others
● native knowledge of German, verbal + written communication skills in English (min.B2)
● Ability to work and interact effectively with a diverse workforce, vendors and end-user community.
● Excellent customer service and conflict resolution skills
● ITIL Certification, not mandatory but a plus
Your tasks:
● Ability to process 2nd and 3rd-level support tickets in a timely manner
● Address support tickets in accordance with the department's SLA in English
● Maintain up-to-date documentation of the internal knowledge base and end-user support guides.
● Monitor and manage various applications, systems, interfaces, and databases.
● Transition of support for customers from the project phase to live support.
Your benefits:
Flexible working time, partly mobile working is possible
International training program to improve your skill