About the job This position is part of the Performance Analytics Hub in Germany. The Performance Analytics Hub monitors and analyses the Market and Business trends and provides the organization with operational tools. Within this context the Commercial Launchpad delivers a set of Digital and Data Tools to support our Sales Operations and Customer Relationship Management initiatives and drive our path towards consistent digitalization. Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third largest player globally in the Over The Counter (OTC) Vitamins, Minerals Supplements (VMS) market. We have an unshakable belief in the power of self care and the role it can play in creating a healthier society and a healthier planet. That''s why we want to make self care as simple as it should be by being consumer led always, with science at our core. Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands. This mission is brought to life by an 11,000 strong team, 13 best in class manufacturing sites, and 4 specialized science and innovation development centers. We are also proud to be the first major fast moving consumer healthcare company to achieve B Corp certification. Join us on our mission. Health. In your hands. Main responsibilities: Handle and resolve support tickets related to eHub /myCRM issues Provide timely and effective solutions to user problems and inquiries Document and track issues, solutions, and ensure follow up for resolution Perform routine administration tasks such as user management, role hierarchy, and permissions Configure and customize myCRM to meet business needs, related to eHub / CRM A/ TRAX / Marketing Cloud Maintain and enhance functionalities (tasks / visits) in myCRM Launchpad Update: Coordinate and implement updates and enhancements to myCRM and related systems, ensuring minimal disruption to users. Define and manage user roles and permissions within the CRM to ensure appropriate access levels based on job functions Ensuring that localized content aligns with branding and messaging standards About you Experience : A minimum of 2 3 years of experience in CRM administration, data management, or IT support, preferably within a commercial or healthcare environment Soft and technical skills : Strong communication skills. Pro Active, empathetic, and results oriented personality. Education : A bachelor''s degree in fields such as Business Administration, Information Technology, Data Management, or a related discipline is required Languages : Fluent in German and advanced level in English is required Why choose us? Bring the miracles of science to life alongside a supportive, future focused team. Discover endless opportunities to grow your talent and drive your career, whether it'