What youll do
* Provide Tier 1 support for the M365 platform via phone email and ticketing system.
* Performs troubleshooting as required. Leads problemsolving efforts often involving outside vendors and other support personnel and/or organizations.
* Interact with the help desk and other teams to assist in troubleshooting identify root cause and provide technical support when needed.
* Perform daily system monitoring to ensure data security availability and integrity of required resources and proper recording of application logs and reviews.
* Participate in required compliance activities as needed including data log collection statistical analysis and proper reporting standards.
* Escalate issues to appropriate teams within IT as needed.
* Manage incoming helpdesk tickets and assign appropriately.
* Flexible to work in an IT Tech Cafe onsite in Nrnberg office
* Hardware and software support for the enduser community.
* Provide touch support to the Network team for network troubleshooting
* Travel between other German offices may be required. As well possible international travel to support other NIQ offices.
Qualifications :
* Good IT level skills around supporting workstations Windows 10 11. Office 365
* Good communications skills
* Manage and support Desktop software and hardware infrastructure
* English language proficiency
* German language proficiency
* At least 1 year working in a similar IT support role
Additional Information :
* Main office: SophieGermainStraeNrnberg Germany
* Support other offices in Germany
Our Benefits
* Flexible working environment
* Volunteer time off
* LinkedIn Learning
* EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit NIQ.com
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Remote Work :
No
Employment Type :
Fulltime
Key Skills
Baan,English Language,Ideas,Access,Games,Application Management
Experience: years
Vacancy: 1
Standort
NielsenIQ, Starnberg