About the role We are looking for a proactive and dynamic (Junior) Key Account Manager (m/f/d) to manage and expand our relationships with key clients. In this role, you will act as the primary point of contact for our customers, ensuring satisfaction, resolving issues, and identifying growth opportunities. If you have a passion for delivering exceptional customer experiences and driving business success, we’d love to hear from you. The location of the position will be either Bielefeld or Hamburg. Your mission Manage client relationships, resolve requests, and handle escalations efficiently Conduct Quarterly Business Reviews, verify invoices, and prepare client reports Develop tailored solutions, negotiate pricing, and drive upselling opportunities Lead client- specific projects, ensuring timely delivery and operational success Plan for peak seasons and collaborate on budgets and forecasts Maintain accurate documentation and support process improvements Your profile Experience with account management/customer relations is an advantage Strong problem- solving skills with a proactive approach to resolving client issues Exceptional communication in German and English A bility to manage multiple stakeholders and complex projects simultaneously Familiarity with technical integrations, interfaces, and customer-oriented software solutions is a plus High attention to detail and excellent organizational skills Why us? Flat hierarchies and the opportunity to shape structures and processes International company with a dynamic corporate culture Beautiful office in Hamburg or Bielefeld Selection of benefits via Riso (monthly allowance with various options such as Germany ticket, internet allowance, lunch and much more) Flexible working hours and the option of mobile working Coffee, drinks and fruits in the office Regular employee events Your contact person Sarah Ditton Head of Customer Success and Key Account Management About us At Shipcloud, we are an international team united by a shared vision & passionate about logistics, e-commerce and software. Our cloud-based platform enables businesses to connect with all major shipping service providers and is designed to simplify the complex world of logistics. We work hard, celebrate our achievements, and thrive on innovation as we push towards our goals. With offices in Hamburg, Bielefeld, Venlo, Rotterdam, and Madrid, we embrace a collaborative, creative and vibrant work environment. If you are excited by challenges, driven by results, and ready to be part of something bigger, Shipcloud is the place for you.