The Company Founded in 1981, Japan Experience is the first European tour operator specialising exclusively in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to go there, with three priorities at the heart of our strategy: freedom of choice, simplicity and a human touch. Job Description Primary responsibilities Effective management of sales enquiries Liaise with Ops Team to handle all booking aspects, including flights ticketing, accommodation, tours, and activities. (Processing cancellations and amendments) Arrange and deliver top quality and complex itineraries Cross selling & upselling of all JE services and products Ensure client expectations are meet, providing expert advice Excellent knowledge of the product offering available in the JE catalogue Adequate management of sales & insurance contracts Deliver high levels of customer service Other responsibilities Customer booking related financial activities (Processing payments, refunds and credit notes) Provide expert travel advice (visa requirements, passports, etc) Dealing with last minute changes Dealing with issues and complaints Editing travel documents Benefits and what we are looking for in a candidate Salary : 30k per annum bonus based on performance and achievement of company objectives and KPIs other company benefits Education : Equivalent to college or university degree Eligible to work in Germany Language Skills English : Advanced (Business conversational level) German: Native or proficient for the Berlin office Any other european language desirable but not essential Excellent written and verbal communication skills Technical IT Skills Google drive and documents Internet common applications MacBooks user knowledge (desirable not essential) Professional Skills Good knowledge of Japan (Prefectures, infrastructure, attractions) Awareness of Japanese culture and society: Medium level Soft skills Reliable & punctual Attention to detail Excellent presentation and organisational skills Ability to prioritise workloads Target-driven and strategic attitude with the ability to work towards KPIs Strong problem solving and multitasking skills Flexibility to work evening and weekend shifts Réf: ee760794-35a1-4b43-a02d-5f771ddd5df9