Salary: €50.000 - €75.000 + perks and incentives
Start: ASAP
Location: Berlin
Languages: German and English
I am seeking an exceptional Senior Member Experience Manager to lead one of my clients premium workspace locations in Berlin.
As the heart and soul of the location, you'll be the go-to problem solver, momentum driver, and experience creator for their members.
Are you interested yet???
The Role :
* Oversee all aspects of running the location, including hospitality, people management, member care, facilities, and spend control
* Embody the companies values to deliver true hospitality
* Lead your team by example and create an exceptional workplace experience for their members
You will be Responsible for:
Member Experience and Hospitality
* Identify and address members' needs, becoming their trusted go-to for assistance
* Strategize and execute well-attended events catering to diverse member interests
* Maintain high occupancy rates and Net Promoter Scores (NPS)
* Conduct effective site tours and work with the sales team on proposals
Operations and Facilities Management
* Oversee facilities maintenance and performance of supply partners
* Manage location's P&L and control costs creatively
* Handle member billing, debt collection, and evictions when necessary
* Prepare incident reports and manage move-in/move-out schedules
Team Leadership
* Manage, coach, and nurture your team to embody company values
* Support the General Manager in strategic decision-making
* Onboard new hires and provide ongoing training
Sales and Community Building
* Conduct site tours, identifying prospective members' needs
* Manage renewals with a focus on unit profitability
* Develop strong relationships with members and gather feedback
* Animate the coworking community through events and enriched service offerings
Qualifications
* 2+ years of experience managing a hospitality/customer service business
* Strong interpersonal, networking, and communication skills
* Ability to train and inspire a team
* Excellent organizational and multitasking abilities
* Proficiency in Microsoft Office and strong IT skills
* Passion for entrepreneurial communities
* Event planning experience
* Interest in wellness is a plus
You're a Great Fit If
* You can handle any member request, big or small
* You're energized by people and excel at team management
* Your attention to detail is noteworthy
* You remain calm under pressure and in challenging situations
* You're resilient and embrace unpredictable days as growth opportunities
* You're willing to get hands-on while making strategic decisions for future success
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