Stellenbeschreibung
HR Services Management & BPO Governance
* Act as the primary liaison with the BPO provider in the region, ensuring seamless HR administration, payroll, and contract management.
* Define, monitor, and continuously improve Service Level Agreements (SLAs) and performance metrics with the BPO provider.
* Oversee Locations HR Service Delivery Specialists, who are responsible for monitoring all supplier deliverables and commitments in their respective location.
* Ensure compliance with the obligations outlined in the BPO Services Agreement and address any service gaps.
Leading Internal HR Operations
* Manage HR service delivery for locations outside the BPO scope, ensuring standardization and process efficiency.
* Lead a team responsible for HR data administration management, time & attendance and payroll or payroll BPOs.
* Oversee daily operations of the payroll shared services team to ensure consistent, timely, and accurate service delivery.
* Develop and implement best practices for operational excellence in HR service delivery.
* Foster a culture of continuous improvement and high employee satisfaction.
Compliance & Risk Management
* Ensure that all HR policies, payroll operations, and employment contracts comply with local labor laws and company standards.
* Monitor compliance with contractual obligations, ensuring alignment with the Service Agreements
* Partner with legal and compliance teams to mitigate risks related to HR data security, GDPR, and other regulations.
Digital Transformation & HCM Global Solution Implementation
* Lead and support the implementation of a HCM Global Digital Solution, ensuring smooth adoption and integration into HR operations.
* Identify and leverage automation and digital tools to enhance efficiency, accuracy, and user experience.
* Work cross-functionally with IT, HR, and business leaders to ensure digital HR solutions support broader organizational goals.
* Ensure that HR data is accurate and accessible, enabling data-driven decision-making.
The job can be carried out in Hanover or Karben
Qualifikationen
* Bachelor’s or Master’s degree in HR Management, Accounting, Finance, Law Business Administration, or a related field.
* Several years of experience in leadership positions in HR shared services, HR operations, or supplier management.
* Strong vendor management experience, with a background in monitoring supplier performance and ensuring SLA compliance.
* Expertise in HR service delivery: HR data administration, payroll, and labor law compliance across EMEA region (especially Germany and France).
* Understanding of HCM systems (e.g., SAP SuccessFactors, Workday, Oracle HCM) and their impact on HR Services Delivery.
* Fluent German and English language skills (written and spoken).
* Problem-Solving & Decision-Making: Strong analytical skills to assess system issues and develop effective solutions.
Applications from severely handicapped people are welcome.
Zusätzliche Informationen
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
* Training opportunities
* Mobile and flexible working models
* Sabbaticals
* and much more...
Sounds interesting for you? Click here to find out more.
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