Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners. With variety comes plenty of surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?
TJX Europe is looking for Polish-English or Polish-German speaking Customer Service Advisors to join our brand-new Customer Service Team based in Düsseldorf near the airport. A front-line role with direct internal and external customer contact and a responsibility to ensure all customers receive a timely, fair and consistent response in a manner that represents TJX Europe
Responsibilities:
* Advice and support for customers via e-mail, telephone, and social media.
* You strive for a first time-right answer
* Tracking and managing all customer contacts, you think and work in a solution-oriented manner and meet deadlines
* You look after your customers individually and with passion, creating a great customer and shopping experience
* You are innovative and strive to improve your work processes
* You don't stand still and continue to develop together with your team
Experience:
* Experience in dealing with customers, retail, call centre, hotel or catering environment, any area with high customer contact
* Fluent knowledge (spoken and written) in the following languages: Polish & English or Polish & German. Any other language is an advantage
* You are service-oriented, multitasking, empathetic and a good listener
* Willingness to work on a rotation system (shift work) and to work weekends and evenings
Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.
We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It’s our way of empowering you to make your career here.
We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion, or belief and/or sexual orientation.