About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
One of our clients is a well known international company. For this client we are looking for a well organized, ambitious
About the Position:
who provides end user support on-site, maintains hardware and fixes technical problems, provides first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.
Responsibilities:
Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
Performance Monitoring : Monitor and address performance-related issues
User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users
Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements
Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
Required skills:
Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
German & English language proficiency
Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
Incident Resolution : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
Microsoft Product Knowledge : Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.
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Job Type: Full-time
Language:
German at B2 level (Preferred)
Work Location: In person
Application Deadline: 14/10/2024