Job Description The Presales Solution Consultant is a technical subject matter expert with the advanced ability to develop, position and deliver product-specific solutions during sales cycles while achieving quarterly and annual sales objectives for an assigned territory. As Presales Solution Consultant for our Customer Workflows business unit, you will be responsible for supporting the sales effort, including product customer requirements gathering, demonstrations, product configuration for proof of concepts, and participation in marketing events. Good customer advocacy skills, the ability to learn quickly; along with the ability to translate technical capabilities into value and benefits is crucial. You will be the product expert that conveys value to address customers’ business issues. This product is built on ServiceNow’s market leading Now platform and applies service management discipline to improve an organisations service relationships (NPS) with its customers through a 360 degree improvement in customer service processes. We’re proud to say that ServiceNow Customer Engagement Solution was recently named a leader in the Gartner Magic Quadrant What you get to do in this role: Support solution sales as a technical and domain expert of a client-facing sales team Help develop and contribute to sales campaigns focused on Customer Service and Customer Experience workflows Contribute and maintain a showcase of Customer Service workflow solutions created on the ServiceNow platform Lead discovery workshops to determine customers’ business challenges and deliver product demonstrations to align our solution with customer needs Handle product feature and technical questions from customers, channel partners and ServiceNow colleagues Configure demonstration environments to address customer requirements and business issues Deliver product demonstrations to customers and products, in person, and through WebEx Provide feedback to product management about product enhancements that can address customer needs and drive additional business value Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors. Communicate with both business and technical decision makers Responding to Request for Information/Proposal documents Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc… Act as the ServiceNow subject matter expert at executive briefings / marketing events