Necessary qualities of an employee performing these duties:
• Creativity
• Responsiveness
• Efficiency
Sales:
• Gathering materials for an upcoming event.
• Prepare technical plan for digitalisation, discuss details.
• Prepare estimates or price calculations by category for the event.
• Developing sales strategy, analysing the audience, launching SMM campaigns,
advertising in Telegram, online advertising on demand, outdoor advertising on demand.
• Preparation of materials. Cold mailings by mail and WhatsApp (circle of regular clients).
• Personalised mailings of event information to customers through concierges and distributors locally (circle of regular customers).
• Preparing HTML template and launching email newsletters using
Rapidmail.
• Personal contact with customers, concierges, distributors, information exchange, sentiment analysis.
• Personalised booking, sending payment links through various payment systems, invoicing and ticketing.
• Maintaining daily reports of sales and bookings with payment methods.
• Issuing promo codes, contacting guest ticket partners, issuing all guest tickets.
• Receiving ticketed guests and contacting guests during events.
Maintenance:
• Continuous monitoring of websites.
• Contact and maintenance of hosting and all domains: Host Europe, Strato.
• Collection and preparation of content, filling websites with content (OnlineShop -
PrestaShop).
• Development of websites with the help of a programmer according to the current needs of the company and the legal regulations of the countries.
• Creating a seating plan, setting up seats and categories, launching ticket sales.
• Preparing information and application for ticketing authorisations, launching sales.
• Putting contingents on site, checking orders and baskets daily.
• Analysing website traffic and customer sentiment using Yandex Metrics.
• Administration of employee e-mail (Plesk - software), 90 e-mail addresses.
Ticketing:
• Site Contact.
• Ongoing communication with ticket offices.
• Preparation of database and costing, allocation of seats in the hall.
• Launch for sale. Preparation of materials: texts, visuals.
• Co-ordinating and launching the advertising campaign with the hall.
• Monitoring sales, logging into personal ticket office accounts, setting up and receiving daily reports.
• Working with distributors, distribution of contingents.
• Promo Code Formalisation.
• Organising the evening box office.
• Final Sales Reporting.
CRM:
• Regular replenishment of client and partner base after each event or as contacts become available (BITRIX).
• Supervise lotteries and collect customer contact base.
• Obtaining data from other sources and entering the data into the BITRIX system.
Financial Reporting:
• Final report after each event with all credited funds in different currencies, including cryptocurrencies, through payment systems Mamo, Hyperpay, Unzer, AMEX, Metatask, Silkpay. Provision of all invoices, distributor and concierge commissions, payment control to partners.
• Invoicing ticket sales. Revenue control.
Kenntnisse: ENG, RUS, DEU - obligatory spoken and written on top level. MS Works, HTML, Acrobat Reader, Ticketing sistems - CRM.