Your Role Lead cross-functional customer service operation projects for Augmented Reality products from idea inception to implementation including solution design, project resource and timeline definition plus stakeholder alignment Execute end-to end process performance reviews for established customer service operation models Design and implement customer service operation improvement initiatives Conduct qualitative and quantitative market studies to understand required product features and user experiences, as well as potential drivers of customer support and develop and execute related action plans Work with cross-functional teams and external partners and be responsible for developing strategies, streamline workflows, and identify scalable solutions Share customer insights across the organization and collaborate with other departments to help them to understand their customers and improve product reliability and customer experience in their day to day business Your Profile Master university degree in economics, business or related fields At least 3 years of professional experience in consulting, strategy, service or business development, ideally with working experience abroad Strong candidates for this role are self-motivated, hands-on, organized, detail oriented and natural leaders Excellent verbal, written, and interpersonal communication skills. Ability to effectively communicate across different hierarchical levels Customer and service focus with ability to maintain a positive attitude in a high-stress and fast-paced work environment Demonstrated ability to work independently in areas of ambiguity Strong analytical ability and decision-making skills combined with solution-oriented attitude Project management / business process reengineering experience Ideally experience in the start-up environment Fluent knowledge of English, knowledge of German is desirable Your ZEISS Recruiting Team: Ronan McHugh