Role Customer Success Manager EMEA
Our client is a Global Revenue Management Systems Technology Company. This is a fantastic opportunity to join a fast-paced rapidly growing entrepreneurial business
.
You will be part of the EMEA Customer Success team, helping deliver groundbreaking RMS solutions to your clients. You will be given comprehensive training and support to help you achieve a very high level of knowledge and expertise working in this global tea
m.
R
* oleHave a deep business and technical knowledge of pricing and revenue optimization solutions and additional produ
* ctsServes as the voice of the customer while conducting remote / onsite meetin
* gs.Manages all post-sales activity for their assigned accounts (onboarding, personalized training, continued suppo
* rt)Analyzes data to determine market trends and speaks with customers about the most relevant features / functionality for their specific ne
* edsSupport sales and market through sales tools, training and market expertise to ensure their ability to effectively position and sell produc
* ts.Conducts analysis to understand how our products can address iss
* uesResolves any business issues for the client including (business practices, system, configuration, and system usage and monitori
* ng)Interact and provide support within assigned team and other departme
* ntsCreates a positive and productive environment within the departme
nt.
Qualificat
* ions3+ years experience in the Hospitality or Travel industries and within a Revenue Management or Reservati
* ons.Italian, Spanish or German speaker is a
* mustClient centered approach and professional orienta
* tionGood team player, flexible and a positive atti
* tudeA developed business and technical knowledge of our pricing and revenue optimization solution and additional prod
* uctsGreat understanding of systems integrations, configurations and the technology landscape with the ability to solution and troubleshoot complex scena
* riosStrong relationship-building, product knowledge, planning, and execution sk
* illsAnalytical approach to identification and resolution of complex prob
* lemsProven verbal and written communication sk
* illsAbility to work with customers without overs
* ightStrong desire to work directly with clients to solve business is
* suesProficiency in word processing, spreadsheets, presentation creation, and email applicat
* ionsWorking understanding of ticketing systems (JIRA, Kanban, Trello
etc)
Exper
* ienceHotel experience in Reservations or Revenue Management (3-5 y
* ears)Ability to work under pre
* ssureProject Manag
* ementKnowledge of PMS, CRS and CRM sy
stems