Our team consists of seven dedicated professionals passionately committed to sustainable and efficient customer complaint handling. Join us in a collaborative environment that fosters knowledge sharing, teamwork, and solution-oriented work approaches.
YOUR TASKS:
* Coordinate and process customer complaints in close collaboration with international sales companies, technical support, and product management.
* Conduct detailed root cause analyses in alignment with internal departments such as production and development.
* Prepare comprehensive 8D reports for internal and external customers.
* Initiate corrective actions and monitor their implementation in coordination with relevant departments.
YOUR PROFILE:
* Completed technical training with additional qualification as a certified technician or a comparable qualification.
* Initial professional experience in production or quality management.
* Proficient in MS Office and ideally SAP (module QM).
* Desired knowledge in diagnostic software (SISTEQS) and interfaces such as Hiperface, HiperfaceDSL, EtherCat, IO Link, ProfiNET, ProfiBUS, Ethernet IP.
* Good command of English, paired with strong team and communication skills.
* Strong quality awareness and analytical thinking skills.
YOUR APPLICATION:
* We are looking forward to your online application
* Helene Lutz
* Job-ID 36571
* All applications will be treated confidentially
*At SICK, we see people, not gender.
We put great emphasis on diversity, reject discrimination and do not think in categories such as gender, ethnicity, religion, disability, age or sexual identity.
Stichworte: Reklamationsmanagement, Qualitätssicherung