A travs de nuestros asociados, Conduent ofrece servicios y soluciones de misin crtica a empresas de Fortune 100 y ms de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los das. We are Hiring a Talented Quality Assurance Associate Description: We are searching for people who strive to complete tasks efficiently and possess strong analytical skills. Designs and executes quality control systems, analyzing data and performance indicators to identify areas for improvement. Proposes improvements to processes and methods. Conducts regular quality assurance audits. Monitors transactions to ensure compliance against performance standards. Performs business support or technical work, using data organizing and coordination skills. Develops and implements key process to improve overall performance Requires vocational training, certifications, licensures, or equivalent experience. Assists with the development of training, QA processes, and process improvement. Provides support in creating and reviewing documented SOPs with operations. Detects, examines, and reports fraudulent activities. Technical Requirements Minimum of 3 years hands-on execution of Quality Assurance processes Intermediate-Advanced Microsoft Excel experience Intermediate level experience with Microsoft Office tools Ability to implement Quality Assurance standards Strong experience with Continuous Improvement Methodologies Expert in providing accurate feedback to relevant teams Proficient in verbal and written communication - capable of effectively conveying quality standards and findings to a diverse audience Required Characteristics: Exceptional Analytical Skills - Ability to diagnose, reproduce and solve complex faults English proficiency Team player Time-Management Skills Goal-Oriented Curious and driven to self-learn or research where information is not easily available or unknown Customer care skills, client oriented. Know your way around dealing with potential angry customers while on the phone Desired Characteristics: Ticket Systems Experience Open to learn new technologies used in the IoT industry Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distincin de raza, color, credo, religin, ascendencia, origen nacional, edad, identidad de gnero, expresin de gnero, sexo/gnero, estado civil, orientacin sexual, discapacidad fsica o mental., condicin mdica, uso de un perro gua o animal de servicio, condicin de militar/veterano, condicin de ciudadana, base de informacin gentica o cualquier otro grupo protegido por la ley. Las personas con discapacidades que necesitan una adaptacin razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptacin haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptacin y enviando la solicitud utilizando el botn "Enviar" en la pgina parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aqu para acceder o descargar el formulario (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf). tu tambin puedes haga clic aqu para acceder a la Poltica de adaptaciones ADAAA de Conduent (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf). En Conduent, valoramos la salud y la seguridad de nuestros asociados, sus familias y nuestra comunidad. Segn nuestros protocolos actuales, no exigimos la vacunacin contra el COVID para la mayora de nuestros trabajos en EE. UU., pero es posible que le solicitemos que proporcione su estado de vacunacin contra el COVID, cuando lo permita la ley.