Job Description
The Team Lead Client Services (Windows, Mac and iOS) (m/f/diverse) is responsible for leading a global team that provides comprehensive support and services for Windows and Mac environments in Tires IT Infrastructure. This role ensures the delivery of high-quality client services, drives continuous improvement, and aligns IT services with business needs.
Your tasks:
1. Lead and manage an international team of client service professionals supporting Windows, Mac and iOS environments
2. Develop and implement strategies to improve client service delivery and user satisfaction
3. Ensure the effective deployment, configuration, and management of Windows, Mac and iOS operating systems
4. Oversee the resolution of complex technical issues and escalations
5. Collaborate with other IT teams to ensure seamless integration and support of client services
6. Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) with external providers
7. Drive continuous improvement initiatives to enhance service quality and efficiency
8. Stay informed about the latest trends and technologies in Windows, Mac and iOS client services
Qualifications
9. Academic degree in Computer Science, Information Technology or a related field
10. Experience managing client services teams, focusing on Windows and Mac environments
11. Knowledge about Microsoft Intune and Microsoft Deployment Toolkit
12. Proficiency in Windows and Mac operating systems and related technologies
13. Experience with IT service management frameworks (, ITIL)
14. Fluent English language skills, both written and spoken
15. Leadership and team management skills
16. Strong problem-solving and analytical abilities
17. Effective communication and interpersonal skills
18. Strong organizational and time management skills
Applications from severely disabled people are welcome.
Additional Information
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
19. Training opportunities
20. Mobile and flexible working models
21. Sabbaticals
22. and much more...
Sounds interesting for you?
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