Senior Manager, Presales Solution Consulting - CRM & Industry Workflows
* Full-time
* Employee Type: Regular
* Region: EMEA - Europe, Middle East and Africa
* Work Persona: Flexible
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role:
* Work with a talented team that is motivated and engaged, supporting each other and focused on driving customer value.
* Own your business and drive growth and collaboration to do impactful people and customer work. Bring ideas, be engaged, and self-motivated to drive change and adoption.
* Work with your team of SCs to demonstrate relevance to customers, focusing on great discovery and understanding of their business and requirements. Help the team deliver high-quality presentations and demonstrations focused on relevance and value.
* Develop team members according to business demands and their individual professional goals. Support the team in prioritizing their workload and efforts for sales opportunities.
* Ensure continuous feedback to team members through direct observation and peer feedback.
* Work with Customer Workflow and regional sales managers to prioritize Solution Consulting efforts. Collaborate closely with Field SC Managers on priorities and alignment.
* Jointly drive marketing and partner strategy and execution for Customer Workflow business and demand generation.
* Support collaboration and innovation engagements with Customer Workflow product organization to provide customer insights for future product developments.
* Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands.
* Manage day-to-day activities such as resource alignment, effective utilization of skills, administrative tasks, and reporting.
To be successful in this role you have:
* Experience working in a fast-growing SaaS environment, ideally with a background in improving customer experiences (CcaaS, CRM, CX, Process automation).
* A thorough understanding of the SaaS market space, the provision of PaaS-based solutions, and Service Management practices.
* Experience in presales roles and managing presales teams, preferably within a specialist presales team.
* Understanding and practice in coaching, mentoring, and performance management of individual contributors with a people-first approach.
* Ability to motivate and inspire a growing team of Presales Solutions Consultants.
* Self-motivation and good communication skills.
* Experience in Value-Based Selling or Solution Selling.
* Fluency in German and English.
* Able to work from our office in Munich periodically.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
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