Take Your Career to the Next Level!
We’re seeking a driven and customer-focused Customer Support Specialist to join our dynamic team. If you thrive in fast-paced environments, embrace change, and enjoy assisting others, this role is perfect for you!
Role Overview:
As a Customer Support Specialist, you will be the first point of contact for customers, providing top-notch assistance across various channels. Your ability to communicate clearly, solve problems efficiently, and ensure a seamless customer experience will make you a valuable part of our team.
Key Responsibilities:
* Provide exceptional support via phone, chat, email, and social media
* Assist customers with account setup, logins, verifications, financial transactions, and technical concerns
* Deliver professional and friendly guidance to ensure a positive customer experience
* Respond to inquiries with speed, accuracy, and empathy
* Foster strong customer relationships through effective communication
* Adhere to internal policies while maintaining high service standards
* Share insights to improve processes and enhance overall customer satisfaction
Requirements:
* Fluent in German (C2 level)
* Fluent in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Why Join Us:
* Attractive Salary: Competitive compensation that values your skills
* Performance Bonus: Recognizing your achievements
* Meal Allowance: Covering your daily meals
* Transportation Support: Assisting with commuting costs
* Health & Life Insurance: Comprehensive protection for your well-being
* Relocation Package: Assistance to make your move smooth and stress-free
* Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step? Apply today and be part of a team that values innovation and excellence!