Online marketplaces have never been this awesome. Metro Markets is a e-commerce marketplace for businesses to support their daily needs. Hotels, restaurants, offices and other businesses use our website to buy things they need for their work, from professional kitchen equipment and cutlery to snacks, tissues and disposables. Our users are professionals, and we aim to combine business-to-business approach with the simplicity of modern UI’s. Our marketplace offers items not only from Metro but also from other professional sellers and producers. With over 1,000,000 products listed online across six countries, we operate at a large scale while striving to deliver a hand-tailored experience. The UX Lead will be responsible for the buyer experience, covering everything from discovery to order fulfillment. Our team of designers and researchers needs a strong leader to support, mentor, and guide them toward new challenges. What You Will Need to Do: Coach, mentor, and support the UX design and UX research teams (6 people). Champion a user-centric approach, leveraging Design Thinking and Service Design principles to create seamless experiences across both online and offline touchpoints. Balance B2B-specific scenarios with broader B2C user expectations to craft intuitive and scalable solutions. Guide and support designers within cross-functional SCRUM teams, ensuring their success and growth. Develop a strategic approach to design and research, driving meaningful change and innovation. Generate innovative ideas and create scalable designs and processes aligned with business growth. Solve complex user problems through elegant and thoughtful design solutions, collaborating closely with product teams. Work with other leads to continuously coach teams, improving work methodologies and fostering a strong design culture. Prioritize effectively, ensuring the team stays focused on the right objectives and collectively achieves desired outcomes. You've got 3 years of experience as a UX Lead, successfully managing and mentoring agile teams. Expertise in UX/UI design – you not only know the right books but can also demonstrate key concepts with clear, practical examples. Experience in leading UX research – you can guide your team and manage complex end-to-end (E2E) research projects effectively. Proficiency with essential tools such as Figma, Jira, Confluence, Hotjar, Condense, and Google Analytics. A mindful leadership approach – you excel at building efficient processes while balancing strong personal relationships with performance tracking. Experience with Design Systems – you have worked extensively with design systems and can effectively navigate and resolve related challenges. Strong stakeholder management skills – you support your team in complex cross-functional initiatives and drive key projects forward. Fluency in English ; German is a plus. We've got Innovative product and exciting career opportunities in an agile environment with a start up mentality. A diverse and vibrant international environment with 70 different nationalities. Flexible working hours and hybrid working with also flexible home working policy. 30 Days of vacation per year. Full support from METRO Group – our Mother company. Metro card for shopping at discounted rates & company discounts with renowned brands. Health and wellbeing support. Language courses subsidies for professional growth. Attractive referral program. Team events, MeetUps and Tech talks. And much more About us We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.