HOUSING MANAGEMENT ASSISTANT Hohenfels, Germany Ausschreibungsbereich WHO MAY APPLY ?: Current INTERNAL Local National Employees throughout Germany. This covers all current Local National employees of the U.S. Forces in Germany, including U.S. Air Force and AAFES-Europe within Germany. AND EXTERNAL Local National Applicants, who reside in Germany. Hauptaufgaben Serves as a Housing Management Assistant in the Housing Division at an Army garrison responsible for direct, on-site customer service support, assignment and termination inspections, housing allowances determination and Housing program administration in support of Army Family Housing (AFH) (government-controlled housing both on-post and off-post leased) including General/Flag Officer Quarters (GFOQ), Private Rental Housing (PRH), Housing Services Office (HSO), Unaccompanied Housing (UH), and Furnishings Management programs while utilizing the automated enterprise Military Housing (eMH) database. Communicates with customers, both orally and in writing, and provides accurate policy information utilizing operating procedures and Housing Regulations. Operates other automated systems to perform the housing mission, as required. For in/out-processing: Independently reviews permanent and temporary change of station travel orders, obtains pertinent information from Soldiers, Civilians and Family Members, and uses other data systems required to process Housing applications for on-post (AFH/UH) and/or off-post housing. Determines applicant's eligibility for housing, the appropriate eligibility date, number of bedrooms authorized, calculates waiting time for on-post (family/unaccompanied) housing, or availability of private rental housing (PRH) requiring in-depth knowledge of housing regulations and policies. Determines when quarters are not available and prepares certificates of non-availability (CNA) as applicable using (eMH) database. Coordinates with General Officers, Command Sergeant's Major and other key and essential (K&E) military and civilian personnel to determine housing requirements when applicable. Reviews in/out-going requests for temporary lodging allowance (TLA) eligibility, determines if justification for extensions submitted by members are acceptable, and prepares TLA certificates for the servicing finance office. Prepares cash collection vouchers, statements of charges, or initiates Financial Liability Investigation of Property Loss (FLIPL) reports, as required. Responds to telephone, e-mail and in-person inquiries including a customer service desk type operation. Maintains the Army system of record database related to housing. Qualifikationsanforderungen Explanations to the E&T Levels (Education and Training Levels) https://acpol2.army.mil/includes/ln_education_training_levels.htm C-5a: E&T Level I: 2 years of creditable experience as defined in A below PLUS 2 years of experience as defined in B below. Current employees who do not meet E&T Level I and who are not in the same or similar occupation must have 2 additional years of creditable experience as described in A below. E&T Level II: 1 years of creditable experience as defined in A below PLUS 2 years of experience as defined in B below. E&T Level III: 1 year of experience as defined in B below. E&T Level III: 1 Jahr anrechenbare Erfahrung wie beschrieben unter B. E&T Level IV: No additional experience required. Current employees who have served one year in the same or similar occupation are qualified for the next higher grade. C-6: E&T Level I: 2 years of creditable experience as defined in A below PLUS 3 years of experience as defined in B below. E&T Level I: 2 Jahre anrechenbare Erfahrung wie beschrieben unter A, PLUS 3 Jahre wie beschrieben unter B. Current employees who do not meet E&T Level I and who are not in the same or similar occupation must have 2 additional years of creditable experience as described in A below. E&T Level II: 1 years of creditable experience as defined in A below PLUS 3 years of experience as defined in B below. E&T Level III: 2 years of creditable experience as defined in B below. E&T Level III: 2 Jahre anrechenbare Erfahrung wie beschrieben unter B. E&T Level IV: 1 year of creditable experience as defined in B below. E&T Level V: No additional experience required. Current employees who have served one year in the same or similar occupation are qualified for the next higher grade. Experience A: Included clerical work in an office or store, working with computers, bookkeeping, making and recording inventories, telephone marketing, arranging for events or as a cashier, etc. Experience B: Experience in the same or similar line of work as the job for which considered. The experience must demonstrate that the applicant possesses the particular knowledge, skills and abilities required in the position. The predominant experience must have been gained at a comparable level of difficulty to the position to be filled. The amount of the higher level experience must be in a reasonable relation to the required total number of years. • Office Automation skills are required. • Drivers license class B required. LANGUAGE PROFICIENCY LEVEL: • English Language Proficiency Level C1 required. • German Language Proficiency Level C1 required. Description of the Language Levels: https://portal.chra.army.mil/mnrssys_id13a66d71cd2d2d10aaffb5ebb50f5aa0&viewsp&idmnrs_kb_article&tablekb_knowledge Auswahlkriterien auswählen General Information for LN Job Announcements - please read: https://portal.chra.army.mil/mnrs?sys_id77e3ac4a5ce32110924578e08ba9227c&viewsp&idmnrs_kb_article&tablekb_knowledge Beschäftigungsbedingungen • The incumbent of this position is occasionally required to perform TDY (Temporary Duty Travel). • Applicant must be able to obtain and maintain military driver's license. Telework: Employee may perform the work at a location away from the regular worksite (e.g. at home) on a non-routine, ad-hoc basis. This includes work performed to complete a short-term special assignment or to accommodate special circumstances. NOTE FOR EXTERNAL APPLICANTS: Police Good Conduct Certificate (Polizeiliches Fuehrungszeugnis). On initial appointment, or re-appointment after a break in service, candidates who have been selected for a position must present a police good-conduct certificate prior to appointment to the position. The applicant must obtain the certificate from the local resident registration office. The cost for the certificate isn't reimbursable. Non-US citizen family members, except German citizens are exempt from this requirement. ATTENTION: Upon appointment with the US Forces it is required to present two valid Picture IDs to get access to the Computer Systems. Recognized documents are only: „Personalausweis" (Personal ID), „Reisepass" (Personal Travel ID) and the EU Driver's License (plastic card format). We recommend to assure at the time of application that at least two of these documents are available or requested. Foreign National Screening (Sicherheitsueberpruefung): In accordance with USAREUR Regulation 604-1, within 3 days after appointment, a background check will be initiated to determine suitability for continued employment with the U. S. Forces in Germany. If results are unacceptable, employment will be terminated during the probationary period, or any time thereafter if the background checks reveal that the employee constitutes a security risk. We offer: - a global employer who stands for cultural diversity and equal opportunities - employment in an international environment with a welcoming atmosphere - high level of job security and attractive pay under German tariff agreements (CTA II; Protection Agreement) including, but not limited to, the following tariff entitlements: - 30 days of annual leave; 36 days for severely handicapped employees (additional time-off on 24 & 31 December per tariff agreement) - vacation and Christmas pay (total of 13 monthly salaries) - various additional social benefits (e.g., employer pension scheme through Allianz group insurance; property accrual payments) Beyond the tariff agreement, - usually time off on 8-9 U.S. holidays due to work hour redistribution (governed by shop agreement) - employer-specific programs for flexible work schedules; mobile work; length-of-service/performance awards - health promotion and fitness programs, including free use of employer-run fitness centers