Job Description What you’ll do Provide Tier 1 support for the M365 platform via phone, email and ticketing system. Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations. Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed. Perform daily system monitoring to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews. Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards. Escalate issues to appropriate teams within IT as needed. Manage incoming helpdesk tickets and assign appropriately. Flexible to work in an IT Tech Cafe onsite in Nürnberg office Hardware and software support for the end-user community. Provide touch support to the Network team for network troubleshooting Travel between other German offices may be required. As well possible international travel to support other NIQ offices.