On behalf of Hapimag, we are searching for their next Kundenservice-Mitarbeiter. Job Summary Ready for an exciting career in customer service where you make the customers' needs your top priority? Do you love helping people, solving problems and putting smiles on their faces? Then keep on reading As a recruiting partner of Hapimag AG we are looking for you as Kundenservice-Mitarbeiter (a) (80-100%) at the location in Winterberg. In your position, your main responsibilities include daily customer contact with members via telephone, email, and chat, as well as providing expert advice and handling inquiries related to resorts and holiday apartment bookings. Look forward to challenging tasks and varied activities, with the chance to develop and realize your potential in an international environment and a hybrid work model. We have sparked your interest? Then arrange an initial interview with us now ️ CustomerServiceExpert HybridWorkModel CareerDevelopment WorkLifeBalance What You Will Be Doing Daily customer contact with members (mainly by telephone, e-Mails and chat) Advising and handling customer inquiries about the resorts and regarding booking of holiday apartments Advising and selling various additional (touristic) holiday offers as well as the investment products (shares) What You Bring To The Job Completed vocational training, e.g. hotel management or/and commercial school/field or/and sales First experience in customer and guest relations, ideally with telephone (travel) consulting Career changers are welcome, as long as language skills are fulfilled Proofed handling of various computer programs and applications Service- and team oriented working style with the aim to support and satisfy our customers at any time Customer-oriented activity accustomed to sales, reception, reception or catering or similar Pleasure in mostly telephone activity consulting (no call center function) Travel RequirementsOccasional visits or business trips from Winterberg to Zug/CH Dutch: B2 – Upper Intermediate German: B2 – Upper Intermediate English: B1 – Intermediate Nice-to-Haves Interested in travel - hotel business and tourism consulting Team Reports to: Head of Customer Support Colleagues: 35 Benefits Pension fund program Employee stock option plan Commuting / Transportation stipend Child care stipend Possibility to take unpaid time off Remote work possible Work From Home (WFH) possible State of the art equipment Attractive employee benefits for vacations at the resorts 5 days week without night duty 30% discount on F&B services in the resorts