EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
· 2+ years’ experience in various areas of:
ü Latest Virtualization Technologies and Operating Systems
ü Implementation and troubleshooting Infrastructure Failover Clusters (VMware and Microsoft)
ü Latest Server, Storage, Client and Infrastructure Networking hardware technologies
ü Antivirus Management Systems (i.e. McAfee ePolicy Orchestrator)
ü Enterprise Systems Management services, methods and tools (i.e. SCOM, SCCM, SCVMM)
ü Experience in various areas of Software Engineering including some of the following
ü Email and collaboration services technologies (e.g. MS Exchange and Skype for Business)
ü Cloud Computing Systems such as Microsoft Remote Desktop Infrastructure and VMware Horizon
ü Design and implementation of Active Directory Federation Services in large enterprise environments
ü WEP Portal Technologies and High Availability Database Systems (i.e. SQL Cluster)
· 1+ year experience support by professional certification in the implementation and administration of COTS products such as MS Windows Server, Linux, Oracle, MS SQL, VMware, MS Hyper-V, MS SharePoint, MS Active Directory and Active Directory Federation Services, MS Exchange, MS Skype for Business, Client OS (Windows, Linux.)
· Configuration management practices and tools
· Knowledge of ITIL IT service management model
· Experience and applied knowledge of Service Transition
DUTIES/ROLE:
· Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCIS
· Performs fault diagnosis using the IT and Data Management Services Management System
· Supervises and carries out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipment
· Completes any changes to the system documentation
· Completes backups and restores of IT and Data Management Services devices
· Supports the work undertaken by the ID&E OPEX Engineers
· Performs remote fault diagnosis on IT and Data Management Services as required
· Performs on the Job Familiarization with the Customer
· Collaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities
· Execute the processes of Incident Management, Change Management and Release Management, as required, following the NCIA procedures