Why us? We are shaping the energy world of tomorrow with intelligent charging solutions for electric vehicles. As part of the Volkswagen Group, we will be the first provider on the market to offer drivers and fleet managers of electric vehicles a seamless and holistic charging and energy experience. Elli will change the way energy is used and generated in the future. We are making life with electricity simple, smart, and economical. Elli is part of the energy transition and is driving the breakthrough of e-mobility. If you want to help shape the future, become part of our team Your mission Our Customer Success Management & Aftersales team ensures business continuity and field performance by fulfilling customer contracts, SLAs, and warranty handling while establishing comprehensive aftersales support for our flexible, battery-powered fast-charging station Flexpole and third-party hardware. We empower B2B customers to efficiently operate their charge point networks by maintaining transparency, optimizing coordination, and streamlining decision-making across all stakeholders. Through proactive support and service excellence, we drive customer satisfaction, reliability, and long-term operational success. You act as the single point of contact for international key accounts, representing Customer Success Management and Aftersales as "one face to the customer". You implement and manage customer- and country-specific Aftersales concepts, ensuring continuous improvement between companies. You secure quality in daily performance by implementing and tracking specific KPIs and SLAs to enhance Customer Success. You identify additional revenue streams by offering Aftersales products and driving spare part and service product sales for existing customers. Your profile You hold a university degree in economics, technical engineering, or a comparable professional education. You have a minimum of 5 years of experience in Customer Success Management or other relevant professional roles within a global service organization, working closely with Customer Care, Logistics & Supply Chain, Field Service, Technical Development, Quality, and Sales teams. You have significant expertise in the rollout and management of complex products and services, ideally in industries such as Energy, Automotive, Hardware/Software, or Telecommunications. You can confidently conduct complex and challenging negotiations in English - proficiency in an additional European language is a plus, and you thrive in intercultural environments. You are highly experienced in managing Enterprise customers and serving as an interface between departments, balancing both external and internal stakeholder demands in Aftersales. The position is assigned to grade J according to the Elli function grading. About us We are proud to foster a workplace free from discrimination. We truly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. This is something we value deeply and we encourage everyone to come be a part of the transition towards electrified private mobility.