WAN Lead
Mannheim, Germany
Permanent
· Responsible for Design, Implement and configure the WAN network includes technology Cisco SDWAN, Meraki and Equinix fabric.
· Knowledge on complex network issues involving LAN/WAN, SD-WAN, and multi-vendor technologies.
· Collaborate with Level 2/3 engineers to resolve escalated incidents and propose design or configuration enhancements.
· Drive technology upgrades and patching plans to ensure a secure and optimized network environment.
· Incident, Change, Problem and Service Management:
· Ensure all incidents, service requests, and changes are resolved within SLA timelines.
· Act as the Key SPOC for escalations during the shift, providing timely updates and ensuring stakeholder satisfaction.
· Drive root cause analysis (RCA) and implement corrective actions to enhance service quality and minimize disruptions.
· Optimization of Operations:
· Analyze operational workflows to identify areas of improvement and implement process optimization.
· Leverage automation tools and scripting (e.g., Python, PowerShell) to reduce manual tasks and improve efficiency.
· Use advanced analytics to monitor trends and proactively resolve network performance bottlenecks.
· Reporting and Documentation:
· Generate advanced performance reports, highlighting key trends, recurring issues, and areas requiring attention.
· Produce & Maintain up-to-date documentation, including SOPs, knowledge base, and escalation matrices.
· Act as the Key SPOC during the projects for:
· Internal Teams: Coordinate with engineering, architecture, and leadership teams.
· External Stakeholders: Communicate with customers and vendors to ensure timely updates and issue resolution.
· Represent the team in problem-solving discussions, optimization initiatives, and technology roadmap meetings.
· Escalate unresolved or critical issues with actionable insights to higher management.
· Key Skills:
· Analytical Skills
· Communication Skills
· Problem Solving skills.
· Functional knowledge about network operations and Good Understanding of network issues, including LAN/WAN, routing, and switching protocols (e.g., OSPF, BGP, MPLS).
· Proficiency in using network monitoring and ticketing tools (e.g., ServiceNow, Remedy, SolarWinds).
· Knowledge of SD-WAN, firewalls, wireless technologies, and load balancers is a plus.