Purpose & Overall Relevance for the Organization: Contributes to the achievement or exceeding of sales figures and KPI targets by: • Creating an emotional connection with the customer and representing the brand values • Serving customers and diligently executing store operations • Using specialist knowledge and experience to give feedback and support to certain team members Responsibilities: • Pays attention to correct payment processes including careful product handling • Ensures ordering of means of payment • Completes cashing-up procedures • Takes responsibility for complaint management and the processing of customer orders • Conducts inventories of small parts • Is aware of store targets and actively works to meet or exceed these by using all the resources available • Identifies improvement possibilities and communicates suggestions to Store Management in order to steer commercial success • Is responsible for the onboarding and initiation training of new cashiers • Is a role model for customer service, using the customer service model • Shares his/her customer service experience and coaches selected team members so that they can strengthen their skills in this area • Maintains an appealing, pleasant and inviting environment for customers to shop in and pays attention to tidiness and cleanliness (if applicable) • Complies with store rules and procedures (SOM regulations) and maintains a safe and pleasant working environment • Collaborates productively and respectfully with team members to meet or exceed store targets • Is always willing to support other team members, if required, and guides the team • Signalizes a desire to continually learn and seizes all available opportunities to advance his/her development and increase performance Endless Aisle (if applicable): informs customers about new ordering/sales possibilities in the online shop and uses the Endless Aisle tablet to offer product descriptions and/or customer feedback on products during the sales process • Click & Collect (if applicable): supervises and monitors new online orders which are placed by online customers and have to be reserved, packed and handed over to the customer in the store Authorities: • Conducts feedback conversations • Returns and exchange management, handling of minor complaints, higher level of authorization in the inventory management system • Represents the (Assistant) Cash Desk Manager and Floor Manager in their absence (if applicable) Key Relationships: • Customers • Colleagues and supervisors Knowledge, Skills and Abilities: • Competence of an Advanced Retail Professional • Expectations booklet for ARP Requisite Education and Experience/Minimum Qualifications: • Vocational training in retail or apprenticeship as a sales associate and multi-year work experience • At least 12 months of work experience in sport and/or fashion retail, advanced sales experience and a solid knowledge of products, retail and the industry • Basic knowledge of English • Basic literacy and numeracy skills and advanced communication skills