Overview & Responsibilities:
1. Ensures every client family is presented with all service and merchandise options – Every Family, Every Option, Every Time
2. Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
3. Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor
4. Carries out other projects/duties as assigned (i.e., car washing, building/equipment repair, pre-need arrangement planning)
5. Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
6. Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
7. Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence)
8. Transfers decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on as-needed basis (per appropriate licensing) to the instructions obtained from the family
9. Meets with client families to listen, educate, and arrange personalized funeral services and ensures their experience with the business is of the highest quality
10. Completes tasks and details resulting from the arrangement conference
11. Ensures proper paperwork, including permits and certificates, are completed timely and following relevant laws and regulations
12. Conducts and attends funeral services regularly
13. Leads all post-service follow-ups as needed
Requirements & Qualifications:
14. Current state licensure for funeral directing & embalming
15. Self-motivated and energetic
16. Strong oral and written communication skills
17. Caring, empathetic, and committed to providing best-in-class service to customers
18. Sensitivity and knowledge of different philosophical systems and religions
19. Knowledge of basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture
20. Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
21. Valid state-issued driver’s license with a clear driving record
Team Member Benefits Include:
22. Entry-level and experienced professionals; students and veterans – we offer complete career paths regardless of your career and life stage
23. Unique ShareLife technology lets you create one-of-a-kind life celebrations for the families you serve
24. Competitive salaries and performance incentives
25. Team member referral program
26. Medical, dental, prescription, and vision insurance
27. Vacation, sick, and holiday pay
28. 401k with company match
29. Company-paid life insurance, long-term disability, and short-term disability
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