1. COE Request Tracking and Coordination
* Lead COE service desk and serves as the first point of contact for incoming service requests.
* Provide guidance to clients and agree on outputs, timelines and cost estimation.
* Categorize requests based on COE Project Managers, timelines and budget codes.
* Coordinate the routing of requests to the appropriate COE Project Managers, ensuring clarity in task allocation and alignment with team capabilities.
* Ensuring smooth workflows and timely completion of COE requests by engaging COE Project Managers and clients on the status of requests.
* Facilitate communication between COE Project Managers and clients and address any issues promptly.
* Address any issues by notifying team members and escalating if necessary.
* Identify potential opportunities for greater workflow efficiency.
2. Cost Verification
* Ensure all costs are documented.
* Analyze invoiced charges against initial estimates, identify discrepancies or overcharges, and provide detailed feedback to budget holders to ensure accurate financial tracking and accountability.
* Prepare regular and consistent reports on actual versus estimated expenditures and refine rate card estimates as needed.
3. Reporting and Documentation
* Maintain a log of all service requests, including their progress, deadlines, outcomes, and costs.
* Prepare status reports of completed projects and pending tasks.
* Maintain COE consultant roster list.
* Oversee, manage and improve tracking tools and procedures for efficient request handling.