IT Governance Operations Expert (m/f/d) About Redcare Pharmacy: As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health.” If you’re seeking a career that offers purpose and aligns with your values, join us and start your Redcareer today. About the role: As an IT Governance Operations Expert (m/f/d), you’ll play a key role in ensuring our governance framework operates seamlessly. From managing high-quality data and facilitating cross-department collaboration to driving process improvements with tools like Jira and Confluence, your work will directly support operational excellence and strategic decision-making. About your tasks: Process and validate IT data for monthly reports and audits while maintaining high standards of data quality. Collaborate with the IT governance team to develop concepts and roll out new governance initiatives. Document and enhance existing IT processes using Confluence for transparency and efficiency. Prepare impactful presentations and reports for IT management, ensuring key insights are clearly communicated. Coordinate regularly with internal IT departments and external partners to maintain alignment and ensure smooth operations. Maintain and manage IT governance processes using Jira, Microsoft Excel, and Confluence to streamline workflows. Conduct data analysis to identify risks and recommend opportunities for improvement. About you: A completed professional education in the IT field or a comparable qualification. Experience in IT project management, governance principles like COBIT/ITIL, and IT process documentation is a great plus. Strong analytical skills and proficiency in Jira, Excel, and Confluence. Good knowledge of German (B2 level) is essential. About your benefits: To provide you with the best possible support for your individual needs—whether it’s living a healthy life, having enough time for your family, or developing your skills—we offer a wide range of different site-specific benefits: Welcome days : We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program. Sports : Stay healthy. Profit from a membership (M) package at Urban Sports Club so that you can take advantage of a huge variety of sport offers. Mental health : Get quick and professional help from psychologists of Likeminded if you feel overwhelmed in private or professional life. Anonymous and free of charge. Work from home : If your job does not require you to be present in the office, we can arrange the place you work from individually—even for up to 20 days a year anywhere in the EU. Personal development : Grow We support and encourage your individual development through various in-house and external training opportunities.