2nd Level IT Support (m/f/d)Embark on an exciting journey with Hemmersbach, one of the fastest-growing companies worldwide! We provide IT services in the most extraordinary locations - whether on an oil rig, in the desert, or the Arctic. As an IT Technician (m/f/d) at our Donauwörth location, you will amaze users with exceptional support. In this 2nd Level Support role, you will handle tickets and inspire with your service-oriented approach:Your Responsibilities:Process support requests and incidents within the SNOW ticketing systemTroubleshoot and resolve software and hardware issuesIdentify errors and implement efficient and effective solutionsManage inventory and IT-related aspects of meeting/video rooms, the data center, and the training roomYour Skills:Experience in IT support and working with ticketing systemsSoftware & Hardware knowledge in Second Level Support and experience in the Microsoft environmentCustomer and service orientationStrong communication skills and excellent German language skillsGood English skills, which you enjoy using dailyWhat We Offer:A dynamic and challenging work environment in a global companyOpportunities for professional development and growthAttractive compensation and benefits packageA supportive and collaborative team cultureThe chance to work with cutting-edge technology