We are hiring an experienced IT Support Staff. Responsibilities: Handling support requests via phone, email, and ticketing system Analyzing and troubleshooting technical issues related to hardware, software, and networks Installing, configuring, and maintaining IT systems and end-user hardware Assessing and pre-qualifying incidents and service requests for the IT back-end team Assisting in the implementation and enhancement of optimization measures Your Profile: Completed IT-related training or strong IT affinity Experience in IT support or a strong interest in technology Proficiency in Microsoft Office applications Strong communication skills and a customer-oriented mindset Fluent in German, ideally with English skills About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com .