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IT Service Manager Enterprise Applications
* Full Time
* Hybrid
* 49080, Osnabrück
* With Professional Experience
* 3/18/25
Shape a World-Class IT Service Management Landscape with Us!
Are you passionate about IT Service Management and looking for a role where you can optimize global IT processes and elevate business application services to the next level?
Join our international IT team and help us build a best-in-class ITSM strategy for our Enterprise Applications. With your expertise in ITIL-based service processes, you will play a key role in ensuring the stability, performance, and continuous improvement of our IT landscape.
Responsibilities
* Manage and optimize IT Service Management (ITSM) for Enterprise Applications
* Develop and enhance ITSM processes in accordance with ITIL standards
* Ensure high service quality and efficiency for IT processes, especially for ERP and Business Applications
* Lead and coordinate Incident, Problem, and Change Management processes
* Proactively monitor IT services to detect and address potential bottlenecks or system failures early
* Work closely with internal business units, international IT teams, and external service providers
* Implement measures for continuous service improvement and process automation
* Track SLAs and KPIs, generate reports, and provide data-driven insights
* Support the implementation of new ITSM tools and automation strategies
Profile
* A degree in (Business) Informatics, Computer Science, or a related field
* Several years of experience in IT Service Management, ideally focused on Enterprise Applications and ERP systems
* Strong knowledge of ITIL methodology (certification is a plus)
* Experience in managing IT service providers and working with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira)
* Analytical and solution-oriented mindset with a structured and proactive approach
* Fluent in English (written and spoken) for international collaboration. A good knowledge in German is desirable.
* Strong communication skills with the ability to translate technical concepts into business language
What you can look forward to
* Pleasant working atmosphere, flat hierarchies and short decision-making processes
* International working enviornment at a global player with strong ice cream brands
* 30 day vacation plus 24.12. & 31.12.
* Cooperation with gyms, a company canteen, corporate benefits & business bike leasing
Contact person
You can reach Sophie at 0541 9999-160.
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