About the role As Team Lead Key Account Management, you will be responsible for strategically developing and managing our key customer relationships while leading and growing the Key Account Management team. You will drive customer success initiatives, optimize processes, and ensure long-term business partnerships to maximize revenue and customer satisfaction. Your mission Lead and develop the Key Account Management & Customer Success team Define and implement strategies for supporting and expanding key accounts Build and maintain long-term business relationships to drive revenue and profitability Develop and monitor budget and targets for existing customers Negotiate with customers and develop customer-specific solutions Manage key accounts and lead by example Collaborate with marketing, product, and sales teams to drive success Your profile Min. of 5 years of experience in Key Account Management Experience in a team lead position is a plus Strong strategic thinking and customer-focused mindset Excellent negotiation and relationship-building skills Analytical and solution-oriented approach Fluency in german and english Why us? Empowerment & Impact : Flat hierarchies and the opportunity to shape structures and processes in a dynamic environment. International Culture : Be part of a vibrant company with an open and collaborative corporate culture. Workspaces : Work from our beautiful offices in Hamburg or Bielefeld, with the flexibility to visit our other locations. Individual Benefits : Choose from a variety of perks via Riso (including a Germany Ticket, internet allowance, lunch subsidies, and more). Work-Life Balance : Flexible working hours, mobile working options, and 30 vacation days provide a balance. Modern Equipment : Benefit from modern workplace equipment. Comfort : Enjoy coffee, drinks, and fresh fruits in the office. Onboarding : Structured onboarding with our buddy program. Community : Take part in regular team events. Your contact person Jil Alina Kilian HR Business Partner About us At Shipcloud, we are an international team united by a shared vision & passionate about logistics, e-commerce and software. Our cloud-based platform enables businesses to connect with all major shipping service providers and is designed to simplify the complex world of logistics. We work hard, celebrate our achievements, and thrive on innovation as we push towards our goals. With offices in Hamburg, Bielefeld, Venlo, Rotterdam, and Madrid, we embrace a collaborative, creative and vibrant work environment. If you are excited by challenges, driven by results, and ready to be part of something bigger, Shipcloud is the place for you.