Your area of work
The primary focus of Due Diligence & Supervision is to ensure adherence to relevant rules and regulations at every stage of the client lifecycle. This includes due diligence during client onboarding, the admission of exchange traders monitoring of MiFiR and non-MiFiR clients’ reporting obligations, and maintenance of the business relationship in light of fulfilling regulatory requirements, whilst ensuring customer friendly experience through digitization initiatives.
Our team provides exceptional services across a wide range of trading and clearing markets, both directly to clients and as domain experts for internal interfaces. Within the Client Service, Trading & Clearing department, we execute Anti-Money Laundering practices, coordinate audits and controls, facilitate administrative practices of public exchanges and monitor GDPR compliance initiatives. In line with our department's strategy, we contribute to our ultimate goal of being the benchmark in service provision among exchange and clearing operators.
As a working student (f/m/d) in the team Invoicing & Fee Reporting you will be mainly responsible for the receivables management, in direct client contact and internal interfaces. Furthermore, you will provide 2nd level support for questions regarding fees, invoices and pricing via phone and e-mail.
Your responsibilities:
* Your main area of responsibility is receivables management with direct client contact via mail and phone
* You are part of the client support for all invoicing and fee related issues
* You are responsible for maintenance of client related data
* You update our internal guides
Your profile:
* You are enrolled during the entire period of activity at a state-recognized university as a regular student and have completed at least two semesters
* You have basic knowledge of financial markets
* You are highly motivated, flexible and ready to take on responsibility
* In addition to this, you are client and services oriented with your communication skills
* Furthermore, you have good knowledge in MS Office applications
* You are proficient in written and spoken English. German is a plus
Start date: 01/05/2025