Description We are looking for a talented IT Servicetechniker 2nd/3rd Level Onsite Support (m/w/d) to join our team specializing in Systems/Information Technology for our Site Support department in Herten, Nordrhein-Westfalen, Germany Responsibilities In this role, you will make an impact in the following ways: Enhancing Solution Design: Contribute to the creation of detailed technical specifications and high-level designs, ensuring robust and scalable IT solutions. Improving System Performance: Analyze and revise existing systems to enhance performance, security, and maintainability, leading to more efficient and reliable operations. Streamlining Processes: Leverage automation and reusability of component designs to increase efficiency and reduce costs in the build and deploy processes. Facilitating Effective Implementation: Coordinate the construction, installation, configuration, and testing of IT systems, ensuring they meet business requirements and technical standards. Ensuring Quality and Compliance: Participate in design and code reviews to ensure adherence to coding standards and detailed design specifications, maintaining high-quality outputs. Supporting Critical Issues: Provide level 3 support to resolve critical issues, minimizing downtime and ensuring business continuity. Collaborating with Service Providers: Work closely with IT technical service providers to ensure outsourced work meets specifications for quality, schedule, cost, and performance. Developing Standards and Guidelines: Contribute to the creation and improvement of standards, processes, procedures, and guidelines for the IT design and development community, fostering a culture of continuous improvement and best practices. To be successful in this role you will need the following: Technical Expertise and Innovation: Strong tech savvy skills to anticipate and adopt innovations in business-building digital and technology applications, along with proficiency in solution design, configuration, modeling, and validation testing using industry standards, tools, and automation. Collaborative and Customer-Focused Mindset: Ability to build partnerships, work collaboratively with others to meet shared objectives, and maintain strong customer relationships to deliver customer-centric solutions. Effective Planning and Prioritization: Competence in planning and aligning work to meet organizational goals, ensuring commitments are met through effective prioritization and strategic planning. Interpersonal Skills and Valuing Diversity: High interpersonal savvy to relate openly and comfortably with diverse groups, and an appreciation for the value that different perspectives and cultures bring to the organization. Qualifications Education/Experience College, university, or equivalent degree in Computer Science, Information Technology Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.