2nd Level IT Support (m/f/d)
Embark on an exciting journey with Hemmersbach, one of the fastest-growing companies worldwide! We provide IT services in the most extraordinary locations - whether on an oil rig, in the desert, or the Arctic. As an IT Technician (m/f/d) at our Donauwörth location, you will amaze users with exceptional support. In this 2nd Level Support role, you will handle tickets and inspire with your service-oriented approach:
Your Responsibilities:
* Process support requests and incidents within the SNOW ticketing system
* Troubleshoot and resolve software and hardware issues
* Identify errors and implement efficient and effective solutions
* Manage inventory and IT-related aspects of meeting/video rooms, the data center, and the training room
Your Skills:
* Experience in IT support and working with ticketing systems
* Software & Hardware knowledge in Second Level Support and experience in the Microsoft environment
* Customer and service orientation
* Strong communication skills and excellent German language skills
* Good English skills, which you enjoy using daily
What We Offer:
* A dynamic and challenging work environment in a global company
* Opportunities for professional development and growth
* Attractive compensation and benefits package
* A supportive and collaborative team culture
* The chance to work with cutting-edge technology