In our "Aviation" division, we are looking for communicative IT career starters. As a successful candidate, you can expect, among other things, varied topics, national and international customers, and various software products configured to create customized customer solutions. With your expertise, your primarily responsibilities will be to provide technical IT-Support to our customers during the implementation, installation, and configuration phases. This includes customer support for the use and maintenance of our Industry 4.0 software product family Together with your colleagues in a cross-functional team, you will support a close customer base with specific contact persons In doing so, you will provide important technical support regarding the customer's production-critical infrastructure You will be responsible for the coordination and implementation of complex updates and analyze possible faults in our customer systems via remote maintenance in close cooperation with our development department You will actively shape the conceptual design and implementation of process and product improvements We can provide the opportunity to work in our offices in Atlanta or Singapore after a successful orientation period at our headquarter in Aachen / Germany Completed training as an IT specialist in system integration or a degree in the field of (business) informatics, mathematics or similar Career starters are welcome, 2-3 years of professional experience e.g. as IT-Support Specialist, IT Customer Support or Software Support Engineer, are a plus Confident in working with Windows and Linux operating systems and Office applications Experience in BATCH/PowerShell programming, Oracle, and PostgreSQL databases (SQL) and cloud experience is an advantage First experiences with remote maintenance connections and virtual machines are a plus Customer centric work ethic, good communication skills, and a solution- as well as customer-oriented work style Good German language skills, (min. B2) as well as fluent written and spoken English skills Flexible working hours, up to 75% remote work, workation, sabbatical U3 daycare as well as childcare subsidy Urban Sports Club membership and other health/sports offers e.g. bike leasing Long-term development prospects with a wide range of further training opportunities Varied, healthy and subsidized lunch in our canteen Large INFORM summer party, company and team events as well as a Christmas party Sarah Theißen. sarah.theissen(at)inform-software.com. Tel. 49 (0) 2408 9456 0