Are you currently looking for a new challenge? Then we have just the thing for you, because our business partner is looking for an ambitious team leader in IT service who would like to take the next step in their career.
Here's what our clients offer
1. Corp Benefits - Percentages
2. Employee annual reviews
3. Job bike
4. Annual health day
5. Team building and employee events
6. Christmas party and summer party
7. Familiar environment
8. Free employee parking
9. Canteen & roof terrace
10. 13th monthly salary
11. VWL, pension scheme
12. Buddy program during onboarding
13. 1 day/week HO
14. Flexitime
15. Vacation: 30 and 4 half days, each on. Christmas Eve, New Year's Eve, Shrove Monday & Shrove Tuesday)
16. In-house massage
17. Company doctor
18. Book corner
Your tasks
19. You will manage the IT support team (in coordination with the head of department) with a total of approx. 6 employees in technical and disciplinary terms: You delegate tasks and responsibilities in a targeted manner You will ensure efficient personnel planning (duty and vacation planning) in line with the department's workflow You monitor and optimize work processes and the quality standards applicable in system management You manage, motivate and develop the team using regular staff appraisals
20. You have technical responsibility for hardware and standard software for employee workstations
21. Planning, monitoring, controlling and documenting IT services
22. You will set up and maintain a knowledge management system for processing 1st and 2nd level support
23. You will also be responsible for developing medium and long-term managed services strategies
24. Management of external service providers
25. You will be responsible for carrying out error analyses and subsequent troubleshooting for users and customers
26. Operational collaboration in the team is a matter of course for you, as is the management and implementation of projects (focus on migration, rollout and transition projects)
Your profile
27. Successfully completed technical degree in an IT-related professional field, such as a degree in computer science or training as an IT specialist (m/f/d)
28. Several years of professional experience in the field of IT services
29. Knowledge of setting up and operating Windows operating systems and applications required
30. Experience in managing employees and willingness to undergo further training in management topics; previous training is an advantage
31. Confident and friendly appearance, high social competence and a service-oriented way of working