Job Title: Relocation Readiness Assistant
Location: ACS Kleber Kaserne, Building 3210, Kaiserslautern, Germany
Job Type: Full Time
Schedule: 8:00am - 17:00pm (CET) 34 hours a week
Qualifications:
Education:
* Associate degree or equivalent education required
* High School Diploma at a minimum
Experience:
* One (1) year of information & referral or one (1) year customer service experience.
* Three (3) years of customer service experience may substitute for education.
* Must be a DoD ID card holder.
* Must be able to obtain the required background checks within 30 days
* Proficient in English (speaking, reading, and writing) for clear communication with colleagues, supervisors, and clients.
* Strong customer service skills with the ability to handle a variety of client needs in a busy environment.
* Proficient in Microsoft Office Suite (Word, PowerPoint, Publisher, Outlook, SharePoint, and Excel).
* Strong automation skills, including word processing and general office technology.
* Ability to present information clearly both in oral and written formats.
* Strong time management and records management skills.
Duties:
1. Relocation Assistance:
* Provide a full range of ongoing and specialized relocation services, information, and assistance to incoming and outgoing members of USAG Rheinland-Pfalz.
1. Manage Lending Closet:
* Oversee and manage the ACS Kleber Barracks Lending Closet, including preparing requests, issuing/receiving items, and organizing according to Standard Operating Procedures (SOP).
1. Committee Support:
* Support the Relocation Assistance Coordination Committee (RACC).
1. Administrative Support:
* Maintain and update community and local resource information.
* Handle record-keeping, filing, and office automation tasks (e.g., copier, scanner, fax).
* Ensure ACS information and flyers are current and properly displayed.
* Provide support during in-processing and out-processing of military members and their families.
* Follow up with customers and refer them to relevant programs.
* Input client data and statistics into the Client Tracking System (CTS) daily.
Job Posted by ApplicantPro