Job Description
The Workplace Client Service Provider Manager (m/f/diverse) role within the Tires IT Infrastructure Organization, focusing on ensuring high-quality performance from service providers. This position involves managing relationships and contracts with external vendors, evaluating their performance, and ensuring services align with business needs. Expertise in Windows operating systems and Office 365 applications is crucial for this.
Your tasks
1. Manage and monitor the performance of service providers to ensure SLAs and KPIs are met
2. Build and maintain strong relationships with external vendors to ensure effective collaboration
3. Conduct regular performance reviews and audits of service providers
4. Identify and implement opportunities for improvement in the services provided
5. Coordinate and escalate issues and incidents involving service providers
6. Collaborate with internal teams to ensure services meet business requirements
7. Prepare and present reports on service provider performance to management
8. Ensure the effective deployment and management of Windows operating systems and Microsoft 365 applications
Qualifications
9. Academic degree in computer science or business administration
10. Several years of experience in managing IT service providers, preferably in the Workplace Client Service area
11. Experience in contract and SLA management
12. Knowledge of ITIL or other IT service management frameworks is a plus
13. Proficiency in Windows operating systems and Office 365 applications
14. Fluent English language skills, both written and spoken
15. Strong communication and negotiation skill
16. Ability to analyze complex problems and develop effective solutions
17. Ability to work collaboratively with cross-functional teams
18. Excellent organizational and time management skills
19. Strong customer service orientation
Applications from severely disabled people are welcome.
Additional Information
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
20. Training opportunities
21. Mobile and flexible working models
22. Sabbaticals
23. and much more...
Sounds interesting for you?
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