Your mission
Creolytix, the trailblazing startup pioneering the first multi-source, multi-tenant managed one-stop safety and security platform, is looking for a Working Student – Customer Experience to join our dynamic team. In this role, you will actively contribute to enhancing the customer experience by creating engaging onboarding materials, interactive product guides, and refresher courses. Your work will help users navigate our platform seamlessly, improving adoption and long-term success.
Your profile
Key Responsibilities
* Develop and refine onboarding emails and automated flows to enhance user engagement.
* Design and implement interactive product tours and in-app guidance (via Intercom or similar tools).
* Create helpdesk articles, FAQs, and tutorials to support self-service learning.
* Collaborate with the Customer Success and Product teams to identify common customer pain points and translate them into guided experiences.
* Test and optimize educational content to improve clarity, usability, and effectiveness.
* Maintain and update the tutorial library as platform features evolve.
What You Bring
* Enthusiasm, creativity, and a growth mindset with a passion for improving user experience.
* Strong communication skills and the ability to explain complex topics in a clear, engaging way.
* A tech-savvy, proactive approach with attention to detail and problem-solving skills.
* Basic understanding of customer onboarding, user education, or product training.
* Experience with Intercom, product tour tools, or email automation platforms is a plus.
Requirements
* Currently enrolled in a university program, preferably in Marketing, Communication, Business or related fields.
* Strong interest in customer experience, onboarding, and digital education.
* Fluent in English (additional languages are a plus).
* Ability to work independently and adapt in a fast-paced, innovative startup environment.
Why us?
* Gain hands-on experience in a pioneering startup shaping the security landscape.
* Work in an environment that values creativity, collaboration, and impactful ideas.
* Flexible working conditions that fit around your studies.
* An opportunity to make a real impact on how users experience and adopt our platform.
About us
Creolytix is forging a true ecosystem, empowering businesses to See, Understand, and Act - all at once. We're not just creating a product, we're crafting an end-to-end solution that redefines the security and business landscape alike. Quality meets affordability. By throwing continuous innovation into the mix, we create value amongst all ecosystem players, empowering to navigate their future with confidence - Peace-of-Mind for All.